RETURNS FOR MANUFACTURING DEFECTS
The User may return to AGON GYM, free of charge, any product with a manufacturing defect. Taking into account the nature of the products contracted, the User will have a period of one month from the moment he became aware of the lack of conformity of the product to communicate to AGON GYM its lack of conformity with the product. If this period is exceeded, any damages will be assumed by the User. The return of products with manufacturing defects will not imply any additional cost for the User.
To formalize the return, the User must contact AGON GYM within the period granted of one month, in the e-mail email@example.comAGON GYM will send a copy of the order, indicating the product or products to be returned, attaching a photograph and a detailed list of the defects found in them.
Once AGON GYM has received the communication from the User, it will inform him within 3 -5 working days whether or not the return of the product is appropriate. If the return is appropriate, AGON GYM will indicate to the User how to collect or send the defective product to their offices/warehouses. Each product to be returned must be unused and with all its labels, packaging and -if necessary-, documentation and original accessory elements that came with it. If the User does not proceed in this way, AGON GYM reserves the right to refuse the return.
Once the product is received and the defects are found, AGON GYM will give the User the possibility to replace the product with another one of identical characteristics, unless this option is objectively impossible or disproportionate for AGON GYM.
In the event that, due to a lack of stock, it is not possible to send another product of identical characteristics, the User may choose to terminate the contract (i.e., return the amounts paid) or request the sending of another model that the User voluntarily chooses.
The delivery of the product with identical characteristics or of the new model chosen by the User, as appropriate, will be made within the next 3-5 working days from the date in which AGON GYM will confirm to the User the replacement of the defective product or the shipment of the new model. The replacement, the sending of a new model or the termination of the contract will not imply any additional cost for the User.
If the User terminates the contract, AGON GYM will refund the full amount paid to the User for the purchase of the defective product (including shipping costs).
AGON GYM informs the Users that the term of the refund of the amounts paid will depend on the method of payment that the User would have used when buying the product:
- If the User has paid by credit/debit card, AGON GYM will refund the amount paid within 14 calendar days after the User decided to terminate the contract.
- If the User has made the payment through PayPal, AGON GYM will refund the amount paid within 24-48 working hours since the User decided to terminate the contract.
In the event that the User is not satisfied with the products received in his order, the User, in accordance with the General Law for the Defence of Consumers and Users, will have a period of fourteen (14) calendar days to return the entire order or, if he prefers, he may return any of the products that made up the total order and all without any penalty and without the need to indicate the reasons. However, the User must pay the direct cost of return to AGON GYM, whether you return the entire order or if you decide to return only some of the products of the order. To formalize the return, you must contact AGON GYM at firstname.lastname@example.org. Once you have received this communication, AGON GYM will indicate you how to send the order to its offices or warehouses.
The User can send the product to the following AGON GYM offices/warehouses:
-Office in Spain:
PAU FIGUERAS MARQUES, with registered office in Avenida Marqués de Montoliu 10, 43002, Tarragona (TARRAGONA).
AGON GYM is not responsible for the courier company that the User hires for the return of the order. In this sense, AGON GYM recommends the User to require the courier company to provide the proof of delivery once the courier has deposited the product in the offices of AGON GYM, so that the User is aware that the product has been properly delivered to AGON GYM. AGON GYM is not responsible for the address where the User sends the order for its return.
The costs of returning the order (such as shipping costs through courier companies) will be assumed directly by the User.
The product must be unused and with all its labels, packaging and -if applicable-, documentation and original accessory elements that came with it. If the User does not proceed in this way or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that AGON GYM may refuse the return.
Once AGON GYM verifies that the order is in good condition, AGON GYM will proceed to refund all amounts paid by the User.
If the User decides to return the order in full, AGON GYM will refund the User the full amount paid by him (including shipping costs).
If the User only wishes to return one or some of the products that were part of the order, AGON GYM will not be able to return the shipping costs that the User has paid for the whole order.
AGON GYM informs the Users that the term of the refund of the amounts paid will depend on the payment method that the User would have used at the time of buying the product:
- If the User has paid by credit/debit card, AGON GYM will refund the amount paid within 14 calendar days since the User decided to terminate the contract.
- If the User has made the payment through PAYPAL, AGON GYM will refund the amount paid within 24-48 working hours since the User decided to terminate the contract.
In any case, AGON GYM will return the amounts paid as soon as possible and in any case, within 14 calendar days from the date the User has informed of his decision to withdraw from the contract.
PRODUCT EXCHANGE POLICY
AGON GYM does not admit the exchange between a product bought by the User for another product offered on the Website.
If the User wants to make the change in a product, he must exercise his right of withdrawal on it as established and then buy the new product he wants.