DISMISSAL

In case the User is not satisfied with the products received in his order, the User, according to the General Law for the Defense of Consumers and Users, will have a period of fourteen (14) calendar days to return the whole order or, if he prefers, he can return any of the products that were part of the total order and all this without any penalty and without the need to indicate the reasons. However, the User must pay the direct cost of return to AGON GYM, whether you return the entire order or decide to return only some of the products of the order. To formalize the return, you must contact AGON GYM at support@agongym.com. Once you have received this communication, AGON GYM will indicate you how to send the order to its offices or warehouses.

AGON GYM is not responsible for the courier company that the User hires for the return of the order. In this sense, AGON GYM recommends the User to require the courier company to provide him with the proof of delivery once the courier has deposited the product at the offices of AGON GYM, so that the User has proof that the product has been properly delivered to AGON GYM. AGON GYM is not responsible for the address where the User sends the order for its return.

The costs of returning the order will be assumed directly by the User from his home to AGON GYM's warehouses, (such as shipping costs through courier companies).

The product must be unused and with all its labels, packaging and -if applicable-, documentation and original accessory elements that came with it. If the User does not proceed in this way or if the product has suffered any damage, the User accepts that the product may suffer a depreciation or that AGON GYM may refuse the return.

Once AGON GYM verifies that the order is in good conditions, AGON GYM will proceed to refund all the amounts paid by the User.

If the User decides to return the order in full, AGON GYM will refund the User all the amounts paid by him (including shipping costs).

If the User only wishes to return one or some of the products that were part of the order, AGON GYM will not be able to return the shipping costs that the User has paid for the whole order.

AGON GYM informs the Users that the term of the refund of the amounts paid will depend on the method of payment that the User would have used at the time of buying the product:

  • If the User has paid by credit/debit card, AGON GYM will refund the amount paid within 14 calendar days after the User decided to terminate the contract.
  • If the User has paid through PAYPAL, AGON GYM will refund the amount paid within 24-48 working hours since the User decided to terminate the contract.

In any case, AGON GYM will return the amounts paid as soon as possible and, in any case, within 14 calendar days from the date on which the User has informed of his decision to withdraw from the contract.

RETURNS DUE TO MANUFACTURING DEFECTS

The User can request for any product with a manufacturing defect, the return of the product to AGON GYM, or the return without any cost. AGON GYM products are subject to a one month warranty from the purchase of the product, so any defect within this period will be covered. Taking into account the nature of the products contracted, the User will have a period of one month from the moment he became aware of the lack of conformity of the product to communicate to AGON GYM its lack of conformity with the product. If this period is exceeded, any damages will be assumed by the User. The return of products with manufacturing defects will not imply any additional cost for the User.

To formalize the return, the User must contact AGON GYM within the period of one month, at the e-mail support@agongym.com, indicating the product or products to be returned, attaching a photograph and a detailed list of the defects found in them.

Once AGON GYM has received the communication from the User, it will inform him within 3 -5 working days if the return of the product is appropriate or not. If the return is appropriate, AGON GYM will indicate the User the procedure to follow to make the return. Each product to be returned must be unused and with all its labels, packaging and -if necessary-, documentation and original accessories that came with it. If the User does not proceed in this way, AGON GYM reserves the right to refuse the return.

Once the product has been received and the defects have been noted, AGON GYM will give the User the possibility to replace the product with another one of identical characteristics, unless this option is objectively impossible or disproportionate for AGON GYM.

In the case that, due to lack of stock, it is not possible to send another product with the same characteristics, the User can choose between terminating the contract (i.e. refunding the amounts paid) or requesting the sending of another model that the User voluntarily chooses.

The delivery of the product with identical characteristics or of the new model chosen by the User, as appropriate, will be made within the next 3-5 working days from the date in which AGON GYM will confirm to the User the replacement of the defective product or the delivery of the new model. The replacement, the sending of a new model or the termination of the contract will not imply any additional cost for the User.

If the User cancels the contract, AGON GYM will refund the total amount paid to the User for the purchase of the defective product (including shipping costs).

AGON GYM informs the Users that the period of time for the refund of the amounts paid will depend on the method of payment that the User would have used when buying the product:

  • If the User has paid by credit/debit card, AGON GYM will refund the amount paid within 14 calendar days after the User decided to terminate the contract.
  • If the User has made the payment through PayPal, AGON GYM will refund the amount paid within 24-48 working hours since the User decided to terminate the contract.
ERROR WHEN PREPARING YOUR ORDER (SIZE/COLOR)

In the event that the user, once the order has been received, requires a change in the size or colour of any of the products received with respect to those purchased, in accordance with the General Law for the Defence of Consumers and Users, the user will have a period of fourteen (14) calendar days to return the product for exchange. Each product to be returned must be unused and with all its labels, packaging and - if applicable - documentation and original accessory elements that came with it. If the User does not proceed in this way, AGON GYM reserves the right to refuse the return.

To formalize the return, you must contact AGON GYM in the email support@agongym.com. Once this communication is received, AGON GYM will indicate you the way to send the order to your offices or warehouses.

AGON GYM is not responsible for the courier company that the User hires for the return of the order. In this sense, AGON GYM recommends the User to require the courier company to provide him with the proof of delivery once the courier has deposited the product in the offices of AGON GYM, so that the User has proof that the product has been correctly delivered to AGON GYM. AGON GYM is not responsible for the address where the User sends the order for its return.

The costs of returning the order (such as shipping costs through courier companies) will be assumed directly by the User.

Once AGON GYM verifies that the order is in good conditions, AGON GYM will proceed to refund all the amounts paid by the User.


PRODUCT EXCHANGE POLICY

AGON GYM does not admit the exchange between a product bought by the User for another product offered in the Website.

If the User wants to change a product, he must exercise his right of withdrawal on it as established and then buy the new product he wants.