We hope to be able to solve all your doubts, remember that our SUPPORT team will attend to your messages at email@example.com
HOW LONG DOES MY ORDER TAKE?
Your order will be prepared within 24 hours of receipt of your order and will leave our warehouse within 48 hours of placing the order. For Spain the delivery time is 24-48 hours. Outside Spain, delivery times vary according to the place of delivery of your order and the customs procedures to which it is subject.
WHAT HAPPENS IF I AM NOT AT HOME WHEN MY ORDER IS DELIVERED?
Our logistics company (Correos Express) will try to deliver your order to the address you specified. If you are not present when the order is delivered, the company will try again and will contact you or if necessary deliver to a relative at the same address that was selected as the destination.
POLICY FOR DELIVERIES TO CANARY ISLANDS, CEUTA, MELILLA AND ABROAD
In the case of shipments to the Canary Islands, Ceuta, Melilla and abroad, the ID, DNI or NIE of the addressee will be an indispensable condition to carry out the transport in order to be able to carry out the pertinent customs procedure.
If an order goes through customs, AGONGYM will not be responsible for the additional expenses that this may entail and it will be the customer himself who must take care of them.
HOW PUDO I TRACK MY ORDER?
Our courier company, Correos Express, will send you an email or SMS, with your tracking and shipment status once it has been prepared and delivered to the courier. When you receive it, you will be able to enter it in the Correos Express tracking page.
If your tracking system does not work, do not worry, bear in mind that Correos Express takes a few hours to enter your tracking system and that it only sends on working days, try to try again later.
WHAT INFORMATION IS NECESSARY FOR A MORE AGILE DELIVERY?
In case AGONGYM needs additional information regarding any shipping address, AGONGYM can contact the buyer to provide additional information. The delivery can be delayed in case more information about the delivery address is needed. The buyer assumes the responsibility to correctly indicate the delivery address; in case of any problem with the shipment of an order due to an error in the delivery address made by the buyer, AGONGYM will not be responsible for the (partial) loss of the shipment.
AGONGYM will do its best to deliver the order in the expected conditions at the delivery address. If the delivery is delayed or cannot be carried out, or can only be partially carried out, the buyer will be informed as soon as reasonably possible. In this case, the purchaser shall be entitled to terminate the contract free of charge.
SIZE CHANGE POLICY
The customer has a maximum of 14 calendar days from the delivery of the order to change any of the items purchased. To do so, the customer must contact AGON GYM at the e-mail address firstname.lastname@example.org, through which the procedure to carry out the size change will be indicated to the customer.
The garments must be in perfect condition, in their original packaging, with their corresponding uncut label. AGONGYM reserves the right to refuse changes or returns communicated or sent out after the deadline, or garments that are not in the same conditions in which they were received.
WHAT HAPPENS IF I RECEIVE A WRONG OR UNORDERED PRODUCT?
In case the buyer receives a product that he did not order, he must inform AGONGYM as soon as possible (within 24 hours after receiving the order) by email (or through the contact page of the Website). The buyer will take care of the return shipment of this product after receiving the instructions to return it and AGONGYM will assume the costs of this shipment and then will take care of sending the correct product to the buyer, as long as the buyer has followed all the return instructions of AGONGYM.
WHAT HAPPENS IF MY ORDER IS DAMAGED?
The risk of damage and/or loss of products is borne by AGONGYM until the moment of delivery to the delivery address, unless expressly agreed otherwise. If a product has been delivered to the buyer damaged or incomplete, the buyer must inform the AGONGYM customer service team as soon as possible (within 24 hours after receipt of the order) by emailing email@example.com.
Subsequently, AGONGYM will decide how to deal with the issue; the customer should always inform AGONGYM of the above-mentioned situations and wait for the instructions of AGONGYM's customer service team. A customer who returns a product in these circumstances at his own expense, without first contacting the customer care team or waiting for their instructions, cannot claim the expenses incurred by AGONGYM (nor make AGONGYM responsible for the return shipment that occurred without the previous consent of AGONGYM).
In case the order that AGONGYM has sent or is sending to the buyer has been lost, or in case the buyer states that he has not received it (despite the tracking data and information from the carrier says otherwise), the carrier's complaint procedure will be initiated and we will wait for the resolution of the complaint procedure before making any return or reshipment. The buyer will cooperate as necessary during the carrier's claims process. In case a shipment has been lost as a result of an error by the carrier (and after the carrier's claim procedure is completed), AGONGYM will either refund the customer's money or try to reship the ordered product.
If the shipment has not been delivered to the buyer's delivery address (or collection point) 14 days after the date of shipment, the buyer is obliged to inform AGONGYM's customer service team by email within 14 days (lastly 28 days after the date of shipment).